Shipping & Returns
Shipping Within Malaysia:
We offer free shipping for orders over RM250 for Malaysia wide.
We charge a flat rate for orders less than RM250:
- RM10 for West Malaysia
- RM30 for East Malaysia.
For Bulky items such as the Grimm's Large Stepped Pyramid/Counting Blocks & the Grimm's Large Building Sets, a flat rate will be applied:
- RM20 for West Malaysia
- RM50 for East Malaysia
We are based in Subang Jaya, Selangor. If you wish to pick up the order from us apply the code 'PICKUP' at checkout. Then, please contact us to arrange an appointment with us to pick up your order.
Shipping To South East Asia:
In partnership with teleport.social, we now ship to these locations at a flat fee of RM21 (orders less than 2kg):
- Jakarta, Indonesia.
- More locations to be announced soon.
Direct Message us on Instagram for us to create a teleport.social payment link for you to checkout and pay.
For orders above 2kg or other locations within South East Asia: We apply freight rates based on the actual weight of the parcel. Rates can be determined at checkout.
International Shipping outside Malaysia & South East Asia: For shipping outside of Malaysia & countries specified above, please contact us to get accurate shipping rates.
All orders will be carefully packed and shipped on Monday & Friday of the week. A confirmation email with the tracking number will then be sent to you. Once dispatched, delivery times are subjected to the couriers.
If you need your order by a specific date, please contact us and we will try our best to get your order out to you as soon as possible.
In our efforts to minimise waste and reduce our impact on the environment, most of our packaging materials are up-cycled and reused. This means that the boxes that you receive have already been used once; that will otherwise end up in the recycling centre. The box fillers used are plastic free. If you do receive your parcel with plastic within, rest assured these came directly from our toy suppliers packaging and are up-cycled.
RETURNS & EXCHANGES
Prior to opening your item(s), if, for any reason you are not completely satisfied with your purchase, we will be happy to offer you the full refund of the item(s) within 14 days from the invoice date.
If the original packaging of the item(s) has been ripped, damaged, removed, or repacked and/or the item(s) has been assembled, we will be unable to offer a full refund.
To return an item(s) for exchange or refund, you will need to bear the shipping cost of the item and we will not be held responsible for any lost or damaged item(s). It would be best to ensure the item(s) is appropriately packed and shipped with a tracking number.
If the item(s) is part of an order above RM250 with our free delivery service, and your return brings the total order to below RM250, we will refund the amount of the item(s) less the flat rate charge RM10. If your total order is above RM250 and you decide to return the total order, the actual cost of the delivery will be deducted from your refund.
Please be informed that all clearance and sale items are not eligible for any exchange, returns or refunds.