Shipping & Returns

SHIPPING

Shipping Rates

  • Free Delivery on orders over RM250.
  • For orders less than RM250, flat rate of RM10 for West Malaysia & RM30 RM25 for East Malaysia.

Due to the size & weight of several toys, additional shipping rates will apply for East Malaysia. The following items are as follow:

  • Grimm's Large Building Sets (LSP, LSCB, Counterrotating Stepped Spiral) | RM40
  • Wobbel Original, Pro & 360 | RM130
  • Wobbel XL | RM199
  • Triclimb (All Triclimbs, Archi & Miri Slide) | RM 75

    Shipping Policy

    At Bueno Blocks, we are committed to have your order packed, processed and dispatched to courier services on Mondays & Fridays of the week; unless it falls on public holidays where the courier services do not operate, it will be fulfilled on the next working day.

    We are introducing cut-off time for order fulfillment:

    • Orders placed before 11.59pm of Saturday will be shipped on Monday
    • Orders placed before 11.59pm of Wednesday will be shipped on Friday

    When your parcel is processed, you will be sent a confirmation email with the tracking number. Once dispatched, delivery times are outside our control. Please note that estimated delivery times can vary based on where your shipping address and particularly over peak seasons i.e. Christmas or major restocks.

    Kindly note that with the pandemic, transit times can be stretched and unanticipated delays can be expected. These are beyond Bueno Blocks' control. We will not allow a cancellation or refund for reasons pertaining to delivery delays.

    Typical delivery times after dispatch:

    • West Malaysia: 2 to 3 working days
    • East Malaysia: 3 to 10 working days 

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    If you have placed an order that has yet to be fulfilled and you wish to add another order, please use the code 'COMBINE' and upon checkout, indicate in the notes section the order numbers to be combined with. This will also help you to save on shipping fees.

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    If you need your order by a specific date, please contact us and we will try our best to get your order out to you as soon as possible.

     

    PACKAGING

    In our efforts to minimise waste and reduce our impact on the environment, most of our packaging materials are up-cycled and reused. This means that the boxes that you receive have already been used once; that will otherwise end up in the recycling centre. The box fillers used are plastic free. If you do receive your parcel with plastic within, rest assured these came directly from our toy suppliers packaging and are up-cycled.

     

    RETURNS & EXCHANGES

    Prior to opening your item(s), if, for any reason you are not completely satisfied with your purchase, we will be happy to offer you the full refund of the item(s) within 14 days from the invoice date.

    If the original packaging of the item(s) has been ripped, damaged, removed, or repacked and/or the item(s) has been assembled, we will be unable to offer a full refund.

    To return an item(s) for exchange or refund, you will need to bear the shipping cost of the item and we will not be held responsible for any lost or damaged item(s). It would be best to ensure the item(s) is appropriately packed and shipped with a tracking number.

    If the item(s) is part of an order above RM250 with our free delivery service, and your return brings the total order to below RM250, we will refund the amount of the item(s) less the flat rate charge RM10/RM25. If your total order is above RM250 and you decide to return the total order, the actual cost of the delivery will be deducted from your refund.

    Please be informed that all clearance and sale items are not eligible for any exchange, returns or refunds.